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IT Services' 2023 Annual Report now available!

Take a look back at IT Services鈥� achievements in 2023, another busy year of providing 看片视频鈥檚 nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.

myCourses: grade export function unavailable

In myCourses, instructors are currently unable to export grades to Minerva from myCourses.听 This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.

As a temporary workaround, instructors need to manually enter grades in Minerva.听 Please see the following articles for relevant instructions:

Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

Users may see the following error message when an attachment fails to download: 鈥淓rror downloading the file content.鈥� Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.

If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

IT Services is currently working on a fix to resolve the issue.

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Some users may experience multiple issues with Microsoft Teams

Update: January 29th, 9:15:听The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.

Update: January 26th, 16:08:听No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.

Known issue: Intermittent search-related issues

Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.

IT Support email to be decommissioned

Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.

We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.

Need IT help? Visit the IT Support site for quick and easy solutions (login required):

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

uPrint Anywhere, the email 鈥揵ased solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm. 听

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.

When opening the Authy desktop app you may notice the following message from the vendor:听

Update successful: Banner INB and Minerva are now up and running!

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Banner downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

ORIGINAL MESSAGE posted on March 12, 2023:

La version fran莽aise suit.

UPDATE: Issue affecting student enrolment updates in myCourses

UPDATE:听Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.

Clarification of restrictions on WeChat use

Although it is prohibited to use WeChat on any 看片视频-managed/owned device, individuals can continue to use WeChat on their personal devices using their personal accounts.

We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.

Restriction of WeChat on 看片视频 devices / Interdiction WeChat sur les appareils de 看片视频

This message was updated on November 20, 2023.

Ce message a 茅t茅 mis 脿 jour le 20 novembre 2023.

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Dear members of the 看片视频 community,

Important update: retirement of wiki feature in Microsoft Teams as of Jan. 2024

Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?

If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of January 2024, the wiki feature will be retired and replaced by OneNote.

In this article:

How does this affect you?