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SIS was among the first schools in North America to introduce a knowledge management (KM) focus in a professional master's program. KM seeks to identify useful and relevant knowledge in a given organization and to organize, merge, and synthesize knowledge in order to foster efficiency through reuse of knowledge and/or to facilitate creativity and innovation. Competitive intelligence (CI) is a related domain enabling organizations to develop knowledge of their competitive environment and to integrate such knowledge into innovative strategies.
More information about KM can be found in the Knowledge Management Fact Sheet 鈥岳.辫诲蹿闭
Suggested courses
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GLIS 661 Course not available
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GLIS 662 Course not available
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GLIS 663 Course not available
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GLIS 664 Course not available
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GLIS 665 Course not available
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GLIS 693 Course not available
Careers in Knowledge Management
Practice settings
Knowledge Management (KM) is the systematic management of an organization鈥檚 knowledge 鈥巖esources 鈥� those found in people and those found in documents, databases, and other repositories 鈥巓f valuable content. KM specialists work in a wide variety of settings, from consulting, 鈥巔harmaceutical, and financial institutions in the private sector to听government agencies and departments, as well as arts and volunteer organizations听in the non-profit sector. Higher education institutions have 鈥巃lso started to employ KM specialists in the areas of knowledge taxonomies and 鈥巆ommunities of practice. 鈥�
Primary responsibilities
Knowledge managers are involved in both the human resources and information technology required to help share and preserve knowledge. Responsibilities may involve:
- Succession planning, in which knowledge managers ensure that knowledge is transferred to new employees and听input into the organizational memory system
- Design and management of KM systems
- Knowledge asset management,听in order听to support organizational goals and to gain and maintain competitive听advantage
- Design of corporate information and KM policies on 鈥巃ccess and quality control
- Maintenance of proprietary information
- Mapping of intellectual 鈥巃ssets
- Training/coaching/mentoring
- Establishing and supporting communities of practice
- Incorporating feedback,听such as best practices and 鈥巐essons learned, into training content
- Helping users to gather, evaluate, analyze, synthesize, and 鈥巗ummarize听knowledge sources
- Managing听the competitive intelligence cycle and related assignments
Examples of job titles
- Knowledge manager
- Knowledge journalist
- Knowledge taxonomist
- Ontologist
- Content editor/manager
- Portal manager
- Community of practice (CoP) librarian
- Knowledge support officer (KSO)
- Competitive intelligence specialist
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Potential employers
- Publishers
- Database creators and providers
- Press/mass media
- Information collectors (e.g. Reuters)
- Database vendors (e.g. DIALOG)
- Networks
- Service providers
- Consulting firms
- IT companies
- Information organizations
- Access and preservation units (e.g. corporate libraries, research libraries, hospital libraries)
- Research and information-gathering units
- Competitive intelligence units
- Governmental agencies
- Intelligence community
- Law firms,
- Medical and pharmaceutical companies
- Large scientific agencies