ISS will be closed Dec 24th at 12pm until January 2nd. We re-open January 3rd.
ISS is available virtually and in-person Mondays-Fridays during business hours.
ISS will be closed Dec 24th at 12pm until January 2nd. We re-open January 3rd.
ISS is available virtually and in-person Mondays-Fridays during business hours.
Studies show that up to 70 percent of ER and clinic visits can be replaced by virtual consultations with doctors without any impact on quality of care. As part of its new partnership with , Medavie Blue Cross plan members will receive 24/7 on-demand access to doctors by secure text or video for advice, diagnosis and prescriptions, at a preferred price. Members can skip the waiting room and talk with a physician within minutes, anytime, anywhere.
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*As a precaution, we suggest verifying with your faculty what information is required on a doctor’s note in order for it to be accepted. Not all doctors’ notes provided by Maple will include the information needed.
If you have a consultation with a doctor on the Maple platform, who is referring you to an off- campus clinic, please note, ¿´Æ¬ÊÓƵ University does not have any affiliation to them. Some of the clinics referred may be private. If that is the case, they may charge higher fees that may not be fully covered by Medavie Blue Cross. You always have the option to visit the ¿´Æ¬ÊÓƵ Student Wellness Hub.
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General Physician fees are covered under the International Health Insurance provider, Medavie Blue Cross at 100%
If you sign up for direct billing (after September 1st for new students) you will not have to pay upfront for Maple fees, Maple will bill Medavie Blue Cross directly. To find out how to sign up for direct billing, scroll down!Ìý
Dependents covered under the IHI plan cannot benefit from direct billing on Maple. However, they are still eligible for 100% reimbursement for consultations with a general physician. They must pay upfront with a credit card for services on Maple and then file a claim for reimbursement from Medavie Blue CrossÌý
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Signing up for direct billing is easy:
*If you were enrolled in IHI before May 4th, 2019, your Identification Number will be your ¿´Æ¬ÊÓƵ ID + 00.
Already have a Maple account? No problem! Go to Ìýand select ‘Sign In’ at the top right to add your Medavie Blue Cross coverage to your existing account.
Please note, direct billing is only available to ¿´Æ¬ÊÓƵ students on the IHI plan. Their dependents must pay for Maple services and then seek reimbursement from Medavie Blue Cross.
If you do not sign up for direct billing, you will have to pay upfront for maple services with a credit card and then file a claim for reimbursement fromÌýMedavie Blue Cross.Ìý
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You can book a virtual appointment with Mental Health professional using Maple. Mental Health Physicians focus on mental, emotional and behavioural health. They can diagnose and manage common medical conditions including:
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In order to book a mental health appointment, please choose the "Mental Health Physician" service on the Maple app. Direct billing to Medavie Blue Cross is available for this service as well.Ìý
This service is not for patients seeking help with ADHD, until further notice.
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If the Fall is your first term on the IHI plan, you will not be able to sign up for direct billing until after the blackoutÌýperiod (August 31st). If you use Maple services between August 1st and August 31st, you will have to pay upfront on the appÌýwith a credit card and then file a claim for reimbursement from Medavie Blue Cross as of September 1st.Ìý
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Questions about Maple’s services? Contact hello [at] maple.ca (Maple )directly.
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In addition to the information above, please also review ISS' FAQs page.