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Be thorough in your process

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Why is this important?

We need to follow processes to gain a thorough understanding of users' needs and requirements, and then ensure that we build and maintain our sites to meet those needs concisely. Don’t take “It’s always been that way” for an answer. It takes work to make things simple.

Checklist of things to do

Planning and research

  • Create a user research plan that spans every stage of your web project (when appropriate).
  • Complete a site content audit.
  • Review analytics data.
  • Clearly define your site's goals and objectives based on users' needs.

Ensuring compliance with guidelines and requirements pertaining to digital content

Building and evaluating your site

  • Build prototypes that incorporate the end-to-end user experience.
  • Outline problems uncovered though user research and testing and identify solutions.
  • Conduct usability testing before and after your site launch (include users who require assistance to access digital content).
  • Put a plan in place for evaluating and revising your site on an ongoing basis.

Use of generative AI when building and managing sites

  • Clearly indicate when images, video and audio content have been produced by generative AI.
  • Text-based content created using generative AI should be evaluated for adherence to ƬƵ's Digital Standards.
  • Using generative AI tools can infringe on a copyright owner's exclusive rights by producing derivatives. ƬƵ users must respect copyrights. View the Copyright at ƬƵ website for further details.

Supporting resources

Worksheets & forms

Use the worksheets below to apply Web Services principals to your projects. Login with your ƬƵ ID to download.

Training & event slides

Access presentation slides from our training courses and events. Login with your ƬƵ ID to download.

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